Our Commitment to Employee & Guest Health
Washing Hands & Hand Sanitizer
CDC guidelines govern employee procedures and protocols regarding handwashing and the use of hand sanitizer. Handwashing with soap is our preferred method, but we have installed alcohol-based hand sanitizer stations throughout our work areas.
Face Masks
During all times when in contact with guests and/or other employees, our employees must wear face masks. Guests are required to wear masks when in public areas such as the lobby, elevators, any entrance and in the front of our hotel when you are unable to keep a safe 6 feet away from others.
Employee & Guest Health Concerns
Responding swiftly and reporting to local health officials any presumed cases of COVID-19 at the hotel property is a staff-wide requirement. Employees exhibiting symptoms of COVID-19 will remain home or will be sent home. While at work, employees who notice a co-worker or guest exhibiting symptoms of COVID-19 will immediately contact a manager.
Employee’s Responsibilities
General well-being checks of all employees are carried out daily.
Employees exhibiting symptoms of COVID-19 will remain home or will be sent home. While at work, employees who notice a co-worker or guest exhibiting symptoms of COVID-19 will immediately contact a manager.
Confirmed cases of COVID-19 will be immediately reported to local health authorities. The confidentiality of the guest or employee will be protected as required by the ADA and HIPAA.
Training
All employees have received COVID-19 training including facility sanitation protocols recommended by the CDC. We frequently remind, retrain, and enforce our protocols with our staff.
Face Coverings and other protective steps
We follow CDC recommendations along with federal and local government regulations dictating the use of appropriate use of face covering, glove use, physical distancing, and cleaning/disinfecting. These steps along with the use and disposal of PPE is posted and available to all our employees.
Cleaning and Disinfecting Products and Protocols
Public Spaces
Surfaces frequently touched by multiple people are cleaned and disinfected multiple times per day. Areas like the front desk counters, elevator buttons, door handles, public bathrooms, room keys, and pens are disinfected regularly multiple times throughout the day. In the case of key cards and pens, they are disinfected after each use.
Guest Rooms
Cleaning and disinfecting protocols require that particular attention is paid to high-touch, hard non-porous items such as television remote controls, toilet seats and handles, door and furniture handles, water faucet handles, nightstands, telephones, light switches, thermostats, alarm clocks, luggage racks and flooring.
Laundry
Linens, towels, and other laundry will be washed in accordance with the CDC guidelines, including washing items as appropriate in accordance with the manufacturer’s instructions.
Back of the House
Cleaning and disinfecting of all high touch areas occurs in accordance with CDC guidelines, including at least twice per shift in high traffic areas.
Hotel Guest Elevators
Buttons, button panels, hard surfaces in elevator cars will be disinfected multiple times each day.
Physical Distancing
Physical Distancing & Queuing
As recommended by the CDC’s physical distancing guidelines, guests should practice physical distancing by standing at least six feet away from others not traveling with them. Please monitor markers on the floor for appropriate distancing.
Guest Rooms
In anticipation of individual concerns of guests, the housekeeping staff will not enter a room during a stay unless specifically requested, or approved, by the guest, or to comply with established safety protocols. Housekeeping will maintain the practice of cleaning and disinfecting rooms thoroughly following check-out.
COVID-19 FAQ
Elimwood Hotel is open and ready to welcome you.
Our Deluxe Continental Breakfast in the Breakfast Room will not be offered at this time for the safety and wellbeing of our guests. However, we will have Grab and Go breakfast available in the Lobby.
The Hotel fitness center remains open between the hours of 5am and 11pm. We are limiting the capacity to allow proper physical distancing for guests’ safety. Please see our front desk team for additional information.
Sanitizing wipes will be provided by the Hotel for guests to use before and after use of equipment. Our team members have increased the frequency of cleaning and sanitizing the fitness center.
Following the federal guidelines and for the safety of our guests and team members, face coverings are required in all public spaces of the hotel.
We ask that the registered guest of your party only come to check-in so that we can remain socially distant while indoors.
We have a number of items that will be available to you upon request. Please contact guest services and we’ll happily deliver them to your guestroom.
- Extra towels
- Replacement bed linens
- Coffee maker
Our guest services team is happy to provide a list of recommendations and updates as to what’s open nearby. Please visit the front desk.
For additional information and to review the most up-to-date COVID-19 Guidelines for St. Louis visit COVID-19 Coronavirus Information
